Questions & answers
Everything you might be wondering
Is there a monthly fee or subscription? +
No — and this is what makes Senlo different. The Guardian is a one-time purchase with no monthly fees and no subscription, ever. You pay once and it's yours.
How does the SOS button work? +
If your parent needs help, they press the one large SOS button. The Guardian instantly calls and texts the family contacts you've chosen, and shares their GPS location so you know exactly where they are.
Does it work away from home? +
Yes. The Guardian has built-in 4G and GPS, so it works at home, in the garden, at the shops, or out on a walk — anywhere with cellular coverage. It is not tied to home WiFi.
Is this a medical device or a monitoring service? +
No. The Senlo Guardian is not a medical device and is not a professional monitoring service. It is a simple personal safety device that alerts your own family contacts directly so they can help faster.
What about falls? +
The Guardian includes automatic fall alert. If a hard fall is detected, it can notify your family contacts — so help can come even if your parent can't press the button.
Is it hard to set up? +
Not at all. Each Guardian ships pre-configured with your family's phone numbers. Just charge it, slip it on, and it's ready in minutes. No apps to install, no contracts to sign.
Is it water-resistant? +
Yes. The Guardian is water-resistant for everyday wear, including washing hands and showering, so it can stay on all day.
How long does the battery last? +
The Guardian is designed for multi-day battery life, so there's less daily charging to remember.
What's your return policy? +
Every order is covered by our 30-day money-back Peace of Mind Guarantee and a 1-year warranty. If it isn't right for your family, send it back for a full refund.
Do you ship for free? +
Yes — free express shipping on every order, with delivery typically in just a few business days.
GUARANTEE
Our 30-day Peace of Mind Guarantee
Try the Senlo Guardian risk-free for 30 days. If it isn't the right fit for your family, send it back for a full refund — no questions asked. Every Guardian is also backed by a 1-year warranty. One-time purchase, no subscription, ever.